HomeGT Letter TopicsFormal LetterGT Task 1: You are not happy about a service you received

GT Task 1: You are not happy about a service you received

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it.

Write a letter to the company to complain about the poor service you received from its employee.

In your letter, express:

  • why you went to the shop/office
  • how the employees behaved to offend you
  • what you expect the company to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Sample Answer 1:

Dear Sir or Madam,

I am writing to register a complaint with you regarding poor service, and the rude attitude by your staff that I experienced last Monday when I visited your shop. I am hoping you would take proper steps so that no other customer feels humiliated the way I did.

I went to your shop on Monday, 24th November, with the intention of purchasing a microwave oven for my home. While I was in your shop, not a single employee approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees for help but he showed no interest to help me. He was actually rude when I asked him what type of microwave ovens were available in the shop and if he could assist me. He pointed out his finger to another employee and this gesture was extremely awkward. I was not there to ask a favour, rather, to purchase a product and the unprofessional employees you have are surely going to cost your business.

I regret to have been in your shop and will never be there. However, you should know how poorly your staff treats your customers. I am hoping you would take the proper initiative to offer a better customer experience in the future by hiring more professional employees.

Yours faithfully,

Irene Byers


Sample Answer 2:

Dear Sir or Madam,

Recently I went to your office to inquire about the air conditioner repair services that you offer at residential homes. But your staff members were not professional at all, to say the least.

One of my air conditioners had not been functioning properly for the last couple of days. So, it was an emergency situation for me to get my AC fixed as soon as possible to survive in this terribly hot weather. But, when I visited your office last week, I was kept waiting for a long time just to talk to someone. On top of that, when I was finally able to talk to one of your experts, he did not seem to be too interested in listening to my problems. To tell you the truth, I didn’t expect such disturbing behaviour from a company like yours, especially, when I drove about 45 minutes to arrive at your office.

Anyway, I did not lodge a complaint, but I felt offended by such behaviour. Therefore, I would highly appreciate it if you get all of your AC repair experts to value all of your visiting customers and solve their problems like true professionals.

Yours faithfully,

Rabid Menon

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