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GT Task 1: You work at home and have a problem with a piece of equipment

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter,

  • describe the problem with the equipment
  • explain how this problem is affecting your work
  • say what you want the shop or company to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Sample Answer 1:

Dear Sir or Madam,

I am writing to complain about a Wireless Router that I purchased from your store a few months ago. Unfortunately, it has suddenly stopped working and I am unable to connect to the Internet and work from home. I am hoping that you would replace or repair it immediately.

The Netgear – AC1750 Dual-Band Wi-Fi Router that I purchased from you was operational until the end of last week but it is not working at the moment. I cannot find out the exact reason why the device is malfunctioning, but I have tried to do some initial diagnostics without any luck. I tried a similar router that I borrowed from a friend and it worked as expected.

I work from home as a freelancer and my work depends on an uninterrupted Internet connection. I have several ongoing projects and I must meet the deadlines to retain my client base. As you can see, I am totally dependent on this equipment to get connected to the Internet, so I need to get this router fixed immediately. I suggest that you either replace the device with a new one or repair it within the next two days.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Denis Brian


Sample Answer 2:

Dear Sir or Madam,

Three months ago, I purchased a Dell laptop from your store. Unfortunately, the device has suddenly stopped working and is now totally unusable. I really need this laptop to complete my work as I work from home, and I am hoping that you will repair or replace it soon.

In relation to the specifics of the problem, the laptop screen does not show anything except a black screen with some red dots on it. It worked just fine the day before yesterday but is dysfunctional right now. I have checked the battery and power connection, and also tried to realise the problem from the sound of the laptop. But I could not find any solid reason. For your kind information, my purchase number is 2558745, and I am attaching a copy of my receipt with this letter.

I am a freelancer and have a few running projects that I need to finish before the end of this month. If my laptop does not work, I am unable to work. Besides, I have important files, software and in-progress project instructions on this laptop which means I am stuck without them.

Since I have a valid warranty, and I need this device to be fixed immediately, I am hoping that you would repair it within the next three days or replace it with a new one and transfer the data.

I hope to hear from you soon.

Yours faithfully,

Monica Smith

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