GT Task 1: You recently had your computer fixed at a local computer store

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IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter:

  • describe the situation
  • explain why you are dissatisfied
  • say what you want the manager to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Model Answer 1:

Dear Sir or Madam,

I am one of your loyal customers and I always take your service for any computer repair works. However, this time I am writing to complain about a poor customer service that I received on 20th September from your shop. I really am disappointed with the service and I hope you will take prompt action after investigating the letter.

A few days ago my computer showed some anomalies and in every few hours, it got restarted automatically. In fact, I didn’t pay much attention to this issue until the problem became more frequent. So, I took my computer to your store on 15th September and your customer care officer promised to fix the problem in a day or two. However, he took a week to call me and when I brought my computer home, I found that nothing has been done. The restarting problem reappeared as usual while I paid $100 to your shop and waited for one week to have it fixed.

This is a frustrating and daunting experience that I have had with your service and I would ask you to investigate the reason for this poor customer support. Please send someone to my home to have the issue fixed or refund the service charge that I have already paid for apparently nothing.

I am looking forward to hearing from you soon.

Yours faithfully,

Milad Rahimi

Model Answer 2:

Dear Sir or Madam,

I took my computer to your service centre on 22nd July and was charged £80 for repair work. However, I had to go to your shop twice and I am writing to express my dissatisfaction with the service I received from a particular technician.

I purchased the computer last year and the warranty expired only a month ago. For the last few days, I was having problems with my computer. Some programs froze frequently and sometimes I had to restart the computer for that. I took my computer to your store on 22nd July and tried to explain the problem to a technician, who introduced himself as Michel, but he was very rude and pointed me that the computer is working fine. I tried to convince him to spend more time to identify the problem, but he acted arrogantly and impatiently explained to me that his shift is over and I will have to come next working day.

As a regular customer and since I wanted to have my computer fixed promptly, next day, I travelled to your shop again. This time another technician, John Bolt, listened to me attentively and spent some time with the computer. He fixed my computer in less than an hour.

I suppose your employee Michel is not proper for his position because of his unprofessionalism. Please employ more skilled and cordial technicians who do behave rudely.

Yours faithfully,

Stuart Albert

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