IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently took a part-time job working for a local company. After a few weeks, you realised there were some problems with the job. Write a letter to the manager of the company. In your letter:

•   explain why you took the job
•   describe the problems that you experienced
•   suggest what could be done about them

Write at least 150 words.

Model Answer 1:

Dear Mr Chen,

I am Rona Lyn Olivar, one of the part-time receptionists at your Sea View Hotel. I have been working here since July and I have taken the job to gain some experience that I thought would be helpful for my future career. I am writing to draw your attention to a few issues I have encountered in the hotel. I am hoping that you would take steps to solve these.

I have noticed that some of the duty staffs at night shift sleep inside the hotel’s quarter instead of being at the reception area. Literally, I and Lindsay- who is also a new employee, work and manage everything at night. They even do not bother to come to the reception area at busy hours when we have an influx of guests – usually on Friday nights. I believe this is against the rules.

Moreover, breakfast is supposed to be ready before 7:00 am but it is not the case. Sometimes the guests have to wait till 8:00 am for breakfast to arrive. Some of the guests have lodged complained regarding this.

I thought you should be notified about these irregularities. Duty officers at night shift should be reprimanded and warned so that they execute their duties. Besides, look at the recent complaints regarding the delay in breakfast serving and talk to the head chef.

I look forward to your response regarding this matter.

Yours sincerely,

Rona Olivar

Model Answer 2:

Dear Mr Harris,

I am a part-time call centre operator at your company, started working about 4 weeks ago. I am writing to indicate some of the problems I encountered during my work. I am hoping that you would investigate these issues and resolve them.

I decided to take the position of a telesales specialist because I want to develop a career in the digital sales industry. Besides, it offers flexible timing and does not contradict my class schedule. However, I realised there are some obstacles that need your intervention.

The problems started almost a fortnight ago when the system administrator updated my computer’s operating system. A few days ago, while I was querying a customer for her personal data, my computer restarted and this person’s profile was lost. This occurred several times afterwards. I asked the system administrator to solve it, but he did nothing about it!

The software that manages our calls often deliver far more calls per hour than we can handle. The person in charge did not listen to our request and asked us to contact you.

I believe that the system administrator should be show caused due to his negligence and the call-flow should be rational. More calls demotivate us do not mean more sales.

Sincerely yours,

Ben Flip