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GT Task 1: You were disappointed with the meal and wish to complain

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter,

» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write your own addresses.

Begin your letter as follows:

Dear Sir or Madam,

Model Answer 1:

Dear Sir or Madam,

I am a regular diner at your restaurant on Madison Avenue. I am writing to express my discontent with the meal that I and my family had at your restaurant last Thursday. I am hoping that you would take actions to improve your food quality and maintain your reputation.

Recently, I have been promoted to the Senior Internal Auditor in my office and to celebrate this event, I took my family out to one of your outlets on Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that the shrimp in our serving was undercooked and had a pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimps – not a valid excuse for a distinguished restaurant like yours. You can understand my frustration when my family and I had to leave the restaurant empty stomach and disappointment.

My intention in writing this letter is to ask you to issue a “show cause notice” to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item and so that no customer experiences a humiliation.

Yours faithfully,

Muhammad Sameed

Model Answer 2:

Dear Sir or Madam,

I visited your restaurant on 11th May with my family to celebrate my sister’s birthday. We usually enjoy your food but this time it was disappointing. I am hoping that you would keep your food quality intact and take action regarding the bad dining experience we have had.

We have always considered your restaurant as the most classy French cuisine place in town. Since my sister lives in France, we dine at your restaurant every time she is in our country. This time it was even more special as we were celebrating her birthday. But the whole event was ruined due to the dishes we were served.

I suppose you can imagine our disappointment when we found the onion soup absolutely inedible. It was cold, and it appeared your chef did not stir it well while cooking. Some clogs of flour were visible in the soup. Moreover, the main course was cold and not up to our expectation. They tasted very ordinary and hackneyed but we paid almost thrice for these items! We asked a waitress about the reasons and she had no plausible excuse for that.

I am looking forward to hearing that you have taken the necessary steps to maintain your reputation and food quality. Otherwise, you have already lost a customer.

Yours faithfully,

Elizabeth Harley

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